Whether you’re looking for a romantic restaurant, luxury lodge or trusty tradie; reviews are absolutely invaluable. Which is why we’ve made it easier for you to leave feedback for businesses on our site.
I’m off to US in a couple of months (yay me!) and spent all weekend on TripAdvisor trying to work out the best places to stay.
When booking accommodation, TripAdvisor is always my first port of call. While it’s easy to be swayed by pretty Flash websites and cut-price package deals, nothing speaks louder to me than reviews from real people. And I’m not alone.
Most people love finding out about the experiences of past customers and often base their decisions about where to stay/eat/holiday based on such reviews.
This is precisely why we decided to give our Feedback feature some luvin’. We’ve always allowed customers to leave feedback for a business on our site – but there’s a big difference between allowing it to happen and making it accessible.
Customers struggled to work out what they had to do and where they had to go – with the majority giving up completely. Not cool. So Phil, one of our talented developers, overhauled the whole process to make it simpler for everyone to use.
As of last Thursday, customers can leave Feedback by clicking on “Leave Feedback” on the main navigation bar. Check it out at the top of this page! It’s sooooo much easier. If you’re a business, it’s definitely worth getting back in touch with your old Service Seeking customers and asking them to leave you Feedback. The more positive Feedback you have – the better and more reputable your business looks.
Unlike TripAdvisor, Eatability or other review sites, we don’t actually publish negative reviews. We do one better – we kick businesses off the site. Every time a customer submits negative Feedback, our support team receives an alert and then follows it up with the customer and business. We have a strict “two serious complaints and you’re out policy,” so if a business receives two negative Feedback reviews we ban them from the site. Simple as that.
Restaurant and hotel reviews are much more subjective in nature. People can have very different experiences because they have different expectations or standards. The Times Square hotel I was looking at booking over the weekend was referred to as a “rat infested flea trap” and “Taj Mahal” on the same page! I took the gamble…hopefully it will pay off!
But when it comes to dodgy businesses (tradies in particular) I think there’s a lot less ambiguity. If a new fence is falling down, it’s falling down. And we don’t want the fencer who built it on our site!