Apple’s Siri bug was fixed before we knew it; while bugs on our site only drive us to flourish.
I’m sure some of you heard about Apple’s Siri stuff up yesterday. It was a doozy. In case you didn’t, here’s a refresher – when Siri (the iPhone4S Assistant App) was asked to name the best smartphone ever, it declared that it was competitor Nokia’s Lumia 900!
By the time I had a go, Siri was also already back to its normal narky self responding with: “Wait … there are other phones?” Nice one Apple. Much closer to the “We’re talking about you, not me” response I received when a few months back I dared to ask how it was dealing with Steve Jobs’ passing.
This brief little quirk certainly gave me a good laugh, but more than anything, it was a nice reminder that it’s okay to make mistakes. More often than not, things will not be perfect the first time around – even for a 500 billion-plus technology giant!
At any one time we have over 10 bugs on ServiceSeeking.com.au. Some are teeny tiny and crawl around undetected, while others are big, hairy monsters (obviously the worst kind!)
After a quick reminisce with Katrina (who as the Head of Support is on the bug frontline) we’ve soon rattled off a list of the most amusing ones (sometimes if we weren’t laughing, we’d be crying!)
- the time when customers who listed cleaning jobs heard back from concreters.
- the time when customers in NSW were contacted by businesses in Qld.
- the time when businesses couldn’t quote (that was definitely one of the big, hairy
The list goes on, and on…
Our dev team works incredibly hard to keep these bugs at bay, but unfortunately they’re just the nature of the business.
It’s how we deal with these technical issues that I think makes ServiceSeeking.com.au so special.
Instead of just patching up the problem and moving on, we often use them as an opportunity to improve.
For example, when we discovered businesses were having trouble entering their suburb on our sign up page, Phil (one of our talented developers) re-designed the whole page, with a working map of Australia and an area-related job lead generator. Check it out: https://www.serviceseeking.com.au/business-sign-up
In my mind, that’s the best kind of business development.
So I guess the “buggier” the site gets, the better it becomes! Time to let the dev and support teams in on my little theory – I’m not sure how impressed they’ll be!
If you ever spot a bug, we want to know about it! Just write into email@example.com