Frequently Asked Questions

General Questions

  1. What is ServiceSeeking.com.au?
  2. Why use ServiceSeeking.com.au?
  3. How much does ServiceSeeking.com.au cost?
  4. What is the Service Score?

Common Problems

  1. I can't login or I've forgotten my password. What do I do?
  2. How do I change my password?
  3. Can I suggest a website improvement?
  4. How do I send a message?
  5. Can I lodge a complaint?
  6. I registered as a Service Seeker, but also provide services. Can I upgrade my account?
  7. How can I change my email alert settings?
  8. How can I cancel my registration?

For Service Seekers

  1. Are all Service Providers reputable?
  2. What if I have an emergency job?
  3. How do I view my job?
  4. How do I edit my job?
  5. The bidding period has closed. What happens next?
  6. Do I have to wait until the bidding closes before choosing someone?
  7. Do I have to choose the cheapest bidder?
  8. Am I obligated to choose a bidder?
  9. Nobody bid for my job. What went wrong?
  10. How do I stop people responding to my job?
  11. How do I engage a bidder?
  12. How do I leave a Service Score?
  13. I can't find a category to list my project in?

For Service Providers

  1. How do I bid?
  2. How do I change a bid?
  3. How do I revoke or cancel a bid?
  4. How can I include confidential information in my bid?
  5. There is no category that suits my business. How can I have it added?
  6. How do I get a Service Score?
  7. How do I change my Job Filter?
  8. How can I win more bids?
  9. I need to ask a customer for more information before I place a quote?
  10. How is a Message different to a Bid?
  11. What is Silent Bidding?
  12. Can I follow up on a bid?

Your question not answered?

Why don't you send us an email at support@serviceseeking.com.au.

Typically, we respond to all emails by the end of the next business day.

Can I follow up on a bid?

You can now follow up on your bids! If you place a bid on the site, we will send you the customer's phone number 3 days later UNLESS they reject your bid, choose another bidder or cancel the listing. If you only send a message to a customer, you will not receive a phone number to follow up.