Frequently Asked Questions

General Questions

  1. What is ServiceSeeking.com.au?
  2. Why use ServiceSeeking.com.au?
  3. How much does ServiceSeeking.com.au cost?
  4. What is the Service Score?

Common Problems

  1. I can't login or I've forgotten my password. What do I do?
  2. How do I change my password?
  3. Can I suggest a website improvement?
  4. How do I send a message?
  5. Can I lodge a complaint?
  6. I registered as a Service Seeker, but also provide services. Can I upgrade my account?
  7. How can I change my email alert settings?
  8. How can I cancel my registration?

For Service Seekers

  1. Are all Service Providers reputable?
  2. What if I have an emergency job?
  3. How do I view my job?
  4. How do I edit my job?
  5. The bidding period has closed. What happens next?
  6. Do I have to wait until the bidding closes before choosing someone?
  7. Do I have to choose the cheapest bidder?
  8. Am I obligated to choose a bidder?
  9. Nobody bid for my job. What went wrong?
  10. How do I stop people responding to my job?
  11. How do I engage a bidder?
  12. How do I leave a Service Score?
  13. I can't find a category to list my project in?

For Service Providers

  1. How do I bid?
  2. How do I change a bid?
  3. How do I revoke or cancel a bid?
  4. How can I include confidential information in my bid?
  5. There is no category that suits my business. How can I have it added?
  6. How do I get a Service Score?
  7. How do I change my Job Filter?
  8. How can I win more bids?
  9. I need to ask a customer for more information before I place a quote?
  10. How is a Message different to a Bid?
  11. What is Silent Bidding?
  12. Can I follow up on a bid?

Your question not answered?

Why don't you send us an email at support@serviceseeking.com.au.

Typically, we respond to all emails by the end of the next business day.

How do I change my Job Filter?

Your Job Filter matches your profile to relevant jobs. You can set or reset your job filter from the "Your Account" pages on the left hand navigation bar.

When setting your Job Filter you can specify a single industry category that you work under, as many industry subcategories as you like, as well as a geographic coverage area based on a national, state or postcode level.

Any new job that is listed according to the settings above will show in your "Matched" jobs folder. On top of this, you will receive a daily email alert whenever new jobs are listed according to your filter settings.

Please note that when you change your filter, all open jobs previously matched will still show up in your Matched Jobs list.