Frequently Asked Questions

General Questions

1. What is ServiceSeeking.com.au?
2. Why use ServiceSeeking.com.au?
3. How much does ServiceSeeking.com.au cost?
4. What is the Service Score?

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Common Problems

1. I can't login or I've forgotten my password. What do I do?
2. How do I change my password?
3. Can I suggest a website improvement?
4. How do I send a message?
5. Can I lodge a complaint?
6. I registered as a Service Seeker, but also provide services. Can I upgrade my account?
7. How can I change my email alert settings?
8. How can I cancel my registration?

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For Service Seekers

1. Are all Service Providers reputable?
2. What if I have an emergency job?
3. How do I view my job?
4. How do I edit my job?
5. The bidding period has closed. What happens next?
6. Do I have to wait until the bidding closes before choosing someone?
7. Do I have to choose the cheapest bidder?
8. Am I obligated to choose a bidder?
9. Nobody bid for my job. What went wrong?
10. How do I stop people responding to my job?
11. How do I engage a bidder?
12. How do I leave a Service Score?
13. I can't find a category to list my project in?

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For Service Providers

1. How do I bid?
2. How do I change a bid?
3. How do I revoke or cancel a bid?
4. How can I include confidential information in my bid?
5. There is no category that suits my business. How can I have it added?
6. How do I get a Service Score?
7. How do I change my Job Filter?
8. How can I win more bids?
9. I need to ask a customer for more information before I place a quote?
10. How is a Message different to a Bid?
11. What is Silent Bidding?
12. Can I follow up on a bid?

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