Last updated: 11th Apr 2017
As with any product or service, there are ways to maximise the value you get out of your membership with ServiceSeeking.com.au.
Here are the answers to a bunch of questions you may be wondering.
1. “How can I get more leads?”
Firstly, make sure that you’ve included all the job categories that you service. Records show that 70% of the time, users aren’t getting enough leads because they haven’t selected all of their industries. Check your settings here and ensure that you have ticked off the right industries.
Also, you might want to look into the membership plan that you’re subscribed to. Membership plans typically range from $85 to $440 per month depending on the number of leads you want to receive each month, so if you’re not getting enough leads you may want to upgrade your membership. Upgrading your membership also reduces the average cost per lead. You can upgrade your membership here, and get 10% off if you purchase for a year.
2. “How can I win more of my leads?”
There really is a science when it comes to winning more work on ServiceSeeking.com.au, and we’ve done all the research for you. When it comes to a customer choosing who to hire online, these are the most important factors, in order of importance:
a. Trust (Reviews & Credibility)
Trust is without a doubt the most important factor for hiring a business online. That’s why we have implemented the Compulsory Background Check. Once you get the KNOWN Badge (by doing either a Police Check or License Check) then customers know that you’re a trusted business. What else can you do to increase your trust? Start by building up your reviews. You can use the External Feedback tool to request feedback from customers outside of ServiceSeeking.com.au. Once you have completed a job through our site, use the Fast Feedback tool (on the Quotes page) to help you get reviewed for your job. Becoming a Pro also increases your perceived level of trust – learn more here.
b. Punctuation (Contact Speed)
Punctuation is the next most important factor. Our data indicates that the first quote submitted on a job is 40% more likely to win than the next quote. The quicker you quote on the job, the better. Make sure you download our free ServiceSeeking for Business App (iOS or Android) and turn on push notifications so that you get alerted instantly when a new job lead comes through. Enquire with our sales team about a new product (Pro Plus) that allows you to get the customer’s contact details instantly via SMS. Send an email to firstname.lastname@example.org to learn more.
c. Price (Relevant & Accurate)
Providing a relevant and accurate price is much more important than providing a cheap price. Our data shows that customer’s do not pick the cheapest quote, and they are much more interesting in hiring a business that understands the job and quotes it accordingly. We know that getting a good grasp on the scope of a job is hard if you’re just looking at customer’s description, so it’s very important that you provide a rough estimate, and then follow up immediately with a call to get more information.
We have business support specialists that will guide you so that you can have a better grasp of how the site works and how it can help you stay on top of your game. They’ll provide coaching sessions that tackle Leads, Quoting, Analytics, and other website features. By having a solid understanding of these things, you can maximise and use these features to your advantage.
3. “I’m closing down temporarily, but I would like to keep my account.”
Instead of completely cancelling your account and losing all your reviews & activity, you might want to try our Holiday Parking plan. By paying as low as $10 a month, you get to keep your Service Seeking account and profile, and you can still check for leads as well. This doesn’t allow you to quote, though.
When you’re ready to start winning more work, you can re-activate your account and send out quotes again.