Moh has worked in the painting industry since 2010, gaining experience on residential and commercial projects with some of Melbourne’s well-known companies. In 2021, he established M&S Group Painting, drawing on more than a decade of industry experience to build a business focused on quality workmanship, reliability and client satisfaction.
Today, word of mouth, repeat customers and referrals remain important sources of work for the business. ServiceSeeking.com.au has also helped Moh connect with new clients, increase his visibility in the local market and build a reputation through customer reviews and feedback.
Moh’s decision to start M&S Group Painting came after years of working in the industry. He wanted to put his experience, work ethic and attention to detail into building a business of his own.
His interest in painting comes from the satisfaction of transforming spaces and delivering results that meet clients’ expectations. As his experience grew, so did his appreciation for the role customer satisfaction plays in sustaining a business.
For Moh, quality workmanship is closely tied to reliability and communication. He believes clients are more likely to return and recommend a business when they know what to expect and feel their needs have been understood.
This approach has helped M&S Group Painting develop relationships with customers who return for further projects and refer others to the business.
While referrals remain a steady source of enquiries, ServiceSeeking has given M&S Group Painting another way to reach potential clients.
“ServiceSeeking has helped my business grow by connecting me with new clients and increasing my visibility in the local market. It has allowed me to build trust through reviews and feedback, which has led to more enquiries, repeat work and steady business growth.”
Moh also values the opportunity to connect with people actively looking for painting services in their area. Customer reviews help establish the business's reputation, while the platform provides access to additional job opportunities.
One residential project demonstrated how an initial job could lead to further work through customer recommendations.
“One of the most successful projects came through service seeking, where I was hired for a full interior repaint of a residential property. The client was very satisfied with the quality, attention to detail and the timely completion of the work. As a result, they not only left a positive review, but also recommended me to friends and family, which led to several additional projects. This experience showed how important ServiceSeeking can be in building trust and generating long-term opportunities.”
The experience reinforced the value of delivering work that clients are happy to recommend. A positive review can help prospective customers decide, while referrals can introduce a business to people who may need similar services.
Running a painting business involves more than completing jobs to a high standard. Coordinating multiple projects, meeting deadlines and accommodating changes to schedules can also be challenging.
Moh identified managing several projects while maintaining quality and meeting deadlines as a key challenge in his business journey. He addressed this by improving his organisation and communication with clients.
Unpredictable schedules and client delays remain among the more frustrating aspects of running the business. His approach is to stay flexible, plan ahead and keep clients informed.
Technology also plays a practical role in managing day-to-day operations. Moh uses his smartphone and online platforms to handle enquiries, communicate with clients and organise bookings.
These systems help him coordinate his workload while keeping customer communication a priority.
For Moh, building a successful business means looking beyond the completion of an individual job. Repeat customers and referrals are among the clearest signs that his work is meeting expectations.
One particularly memorable customer relationship began with a project several years ago. The client was happy with his work, commissioned him for additional projects and eventually invited him to dinner. They remain friends today.
The experience reflects a part of running a service business that Moh values: the relationships that can develop when customers are satisfied with the work and comfortable working with the same professional again.
His advice to other business owners is to focus on those relationships early.
“One piece of advice I wish I had known earlier is the importance of building strong relationships and focusing on customer satisfaction, as it leads to repeat work and referrals.”
He also sees preparation and clear communication as lessons worth carrying into every project. A setback taught him that planning properly and discussing expectations with clients can help prevent delays and improve results.
Outside work, Moh makes an effort to plan his schedule carefully and set aside time for family and rest. Maintaining that balance helps him stay focused and motivated as he manages the business.
Over the next five years, Moh hopes to expand M&S Group Painting, take on larger residential and commercial projects, and strengthen the business's reputation for reliable service and quality workmanship.
He remains optimistic about future growth, with customer relationships and consistent results continuing to guide his approach.
For painting businesses looking to build a steady client base, Moh’s experience highlights the value of doing good work, communicating clearly and making it easy for satisfied customers to recommend the business to others.
ServiceSeeking gives M&S Group Painting another avenue to connect with prospective clients and build its presence in Melbourne’s local market. For Moh, that visibility supports a business whose growth continues to rely on the quality of its work and the relationships it builds along the way.