Unique Plasterworks built a steady reputation in plaster repair and maintenance, with roots going back to an apprenticeship that began in 1972. Today, the business works with more than 100 regular clients, including insurance companies, estate agents, and the National Trust.
The work has always centred on consistency. A focus on workmanship, taking on jobs within capacity, and backing results with a guarantee has led to long-term relationships, with some clients returning across generations. Experience across both modern builds and older properties, including restorative work, has kept demand steady without the need for heavy promotion.
Finding new clients still leans heavily on reputation. Word of mouth remains strong, with ServiceSeeking.com.au providing additional local enquiries. He notes the platform has “helped with extra local works.”
Growth is approached with restraint. “Just to take on what u can honestly handle,” he said. Keeping workloads manageable allows the same standard to be maintained across every job.
Like many in the trade, one ongoing frustration is communication. He points to people not returning calls or emails after a quote has been arranged, an issue that can slow down otherwise straightforward work. Even so, the drive to keep working has not shifted. “Motivation has never been a problem; I do all types of plastering, including restorative work on old projects.”
Some lessons have stayed with him over time. “Make sure you have a written quote.” It is a simple step that helps avoid misunderstandings.
Success is measured in practical terms, mainly the hours of work booked and completed. Looking ahead, the goal is modest. “Just to keep healthy and work until I want to retire.” That steady approach is reflected in the client base. “[Some] customers, I’ve been doing their family for over 30 years.”