When Sunny Anchan started Jim's Building Inspection in Mitcham, it wasn’t just about a job. It was about helping others. A passion for the building industry and a flair for lending a hand set him on this path, especially after seeing too many dodgy works sold to unsuspecting buyers.
“Too many dodgy works being sold to unsuspected buyers,” Sunny shares. That was enough reason to step up and offer honest, thorough building inspections.
Word of mouth remains Sunny’s strongest pipeline, proving that doing the job properly never goes unnoticed. He believes in giving clients more than they expect, which has earned him trust and repeat bookings across families and friends.
Staying Busy Through Word-of-Mouth Referrals
There was a moment when a client was referred by a friend for a house inspection. Sunny inspected the house they were selling and purchasing, followed by inspections for two other houses bought by the client’s sons, and three more for the in-laws. “This tells me what I am doing has helped this family, and they are happy to recommend me to their friends and family,” Sunny says.
While word of mouth keeps the business moving, Sunny also uses ServiceSeeking.com.au to keep his calendar productive. “It helps me fill up some extra bookings when things are quiet,” he shares, describing it as an “easy and simple, no bull shit system” that fits seamlessly into his workflow.
Technology is a key part of Sunny’s toolkit, with AI and digital tools helping him run inspections efficiently. But if there’s one business lesson he wishes he had known earlier, it’s that “the best way to sell anything is to sell yourself, not the product. People engage you.”
Sunny’s Focus on Quality and Growth
Sunny’s journey hasn’t been without challenges. After a back operation about a year ago, he kept going through hard work, exercise, and a positive mindset. During tough days, he finds motivation in good reviews and positive books that remind him why he started.
For Sunny, quality comes first, even if some clients prefer cheap over reliable work. “Quality is not cheap,” he says, and he’s learned that “not every client can be happy, some, no matter what you do, will find a way to complain.”
While some business owners chase endless growth, Sunny prefers a different path. He has a calm, intentional plan to focus on quality over expansion, with a clear goal to upskill and take on more complex inspections while maintaining a manageable workload. “Hoping to stop growing and limit to only 20k for work and hoping to get my surveyor licensing done so I can take on complicated inspections.”
Success for Sunny comes from his happy clients. It’s the smiles and the trust that count; showing friendly customer service and sticking to what you do best are the keys to growing his trade business.
ServiceSeeking.com.au is proud to have businesses like Jim’s Building Inspection among its top professionals, helping homeowners find reliable building inspections and supporting experts like Sunny to keep their passion and purpose alive in every job they take.