Paul Shares His Story as a Dedicated Gold Coast Handyman

On the Gold Coast, Property Repairs GC has become a go-to name for homeowners who need everything from small repairs to bigger remedial projects. At the helm is Paul, who built the business from the ground up after more than 15 years in the property industry.

Paul’s goal was to create a handyman and property maintenance service that clients could truly rely on. Having worked in real estate and valuations, he had seen firsthand how small maintenance issues could affect a property’s value and liveability. More importantly, he noticed how difficult it was for people to find tradesmen who showed up on time, communicated clearly, and took pride in their work.

“What began as a solo venture has grown into a trusted local business known for tackling everything from minor repairs to larger remedial projects, always with a practical, solution-focused approach,” Paul explained.

For Paul, the shift into this industry wasn’t just about using his skills. It was about solving a problem he had observed for years: the struggle to find reliable tradespeople. “I’ve always enjoyed working with my hands and solving problems, but what really drew me to this industry was seeing how often people struggled to find reliable, skilled tradesmen they could actually trust.”

Growing with ServiceSeeking

When asked how he finds clients, Paul is quick to point out that ServiceSeeking has played an important role. “By connecting me with clients who really benefit from my service,” he said, our platform has been a steady source of work. Some of these jobs have been urgent, like refurbishing a unit in a short amount of time, where the quick connection through ServiceSeeking made all the difference.

One of the features Paul appreciates most about using ServiceSeeking is the flexibility. “The client and I are not committed to agreeing on the terms of the job prior to inspection; there is no compromise.”

Paul believes that providing a good customer experience and setting realistic expectations is what helps his business stand out. Whether it’s roof repairs after a cyclone or routine maintenance, his goal is always has always been to deliver quality work promptly. Customers often show their gratitude for his attention to urgent issues, especially those that could lead to costly damage if left unresolved.

Challenges and Lessons Learned

When a business grow, so does the challenges faced along the way. Paul recalls one instance where a client understated the scope of work. The situation created frustration for one of his workers and resulted in less-than-ideal workmanship. Instead of avoiding the issue, Paul stepped in, spoke to the client directly, re-quoted the job properly, and had an open conversation with his worker about communication.

These moments, though difficult, are also part of what has shaped his approach to leadership. Finding and keeping motivated staff remains one of his biggest frustrations. Yet, Paul stays grounded by focusing on consistency and patience.

He also takes a long-term view of business cycles. “Things happen in cycles, if times are good now it is not guaranteed forever, be prepared.”

Looking Ahead

Paul has clear aspirations for the next five years: “I would like to have several utes running around helping people, promptly and with an exceptional experience.” While he admits work-life balance isn’t something he has mastered yet, he ensures he looks after his health, recognising his body as his most important tool.

Confidence in the future drives him forward. He believes his business will continue to grow slowly and organically, built on the same values that inspired him to start in the first place—quality work, trust, and communication.