We’ve recently received reports from some customers and businesses about scam calls and suspicious emails pretending to be from
ServiceSeeking.com.au.
These scammers may:
- Call businesses offering fake membership renewals or special promotions
- Pretend to represent ServiceSeeking from overseas call centres
- Send emails that closely resemble our notifications or purchase confirmations
- Use masked or misleading email addresses designed to look legitimate
Unfortunately, scam activity targeting online platforms and small businesses is becoming more common, and tradies are often targeted because of the volume of calls, emails, and invoices they receive each day.
How to Protect Yourself
Always Check the Sender’s Email Address
Scam emails can look very convincing at first glance. Before clicking any links or making any payments:
- Carefully check the sender’s full email address
- Watch for misspellings or unusual domains
- Be cautious of addresses that do not end in: @serviceseeking.com.au
Even if the display name looks correct, the actual email address may not be.
In this screenshot, the email may appear to be from ServiceSeeking at first glance, but the address actually used is @serviceseekings.com.au, which includes an extra “s” and is not our official domain.
Be Careful With Unexpected Calls
If you receive a call about:
- renewing your membership,
- making a payment,
- updating billing details,
- or special offers,
and something feels unusual, do not provide payment or account information immediately.
You can always:
- ask for the caller’s details,
- hang up,
- and contact our team directly through our official website or support channels to verify.
Avoid Clicking Suspicious Links
Only click links from verified ServiceSeeking emails and official ServiceSeeking channels.
Watch for Pressure or Urgency
Scam communications often try to create urgency by saying things like:
- “Your account will be suspended”
- “ALERT: Negative balance warning”
- “Immediate payment required”
Take a moment to verify before taking action.
How to Identify Genuine ServiceSeeking Emails
Official ServiceSeeking emails will:
- come from an @serviceseeking.com.au email address
- direct you to official ServiceSeeking webpages
Many of our legitimate emails also contain:
- quote notifications,
- membership updates,
- newsletters,
- promotions,
- and account-related CTAs.
If you are ever unsure, you can log in directly via
ServiceSeeking.com.au rather than using links from unexpected messages.
- Use strong passwords for your accounts
- Enable multi-factor authentication where available
- Double-check payment requests before transferring money
- Keep your devices and browsers updated
Think You’ve Received a Scam?
Staying cautious and verifying communications can go a long way in protecting your business and account security.