Every business should care about providing exceptional customer service. But what does that “service” really mean? I believe there are two attitudes...
Recently there was a fascinating thread on the Flying Solo Facebook page on how to generate repeat business. Many fantastic tips were shared. Here’s...
It’s easy for soloists to let their verbal communication skills lapse. If you worry about what to say at a networking event and would rather email...
How you handle your invoicing can make or break your business. Let’s look at some of the key factors in running a successful accounts receivable...
Getting impressive customer testimonials on your website or marketing collateral is a very powerful way to win new business. But how do you get them?...
If you still think ‘Twitter’ is a noise made by birds and that ‘Facebook’ is some kind of photo album, this beginner’s guide to social media is for...
The explosion in popularity of social media websites has created many new ways to advertise your business. Here are a few tips to get you started.
Obtaining feedback from past customers can help you to enhance your offer, retain current customers, entice new ones and win the old ones back. Many...
Business jargon can be misleading, confusing and boring, but as a soloist it is a trap we can easily fall into without even realising it. Here are...