Top Refrigeration & AC Services – Brisk on the Gold Coast

Brisk Refrigeration and Air-Conditioning is a trusted name in the trade, known for reliable service and a down-to-earth approach to customer care. Founded by Zia in Melbourne back in 2011, the business moved to the Gold Coast in 2021, bringing with it a decade’s worth of experience, strong client relationships, and a commitment to problem-solving that sets it apart in the industry.

Whether working in residential homes or commercial spaces, Zia and his team take pride in doing things right the first time. 

“Our focus has always been on customer satisfaction and real problem-solving—whether it’s residential or commercial work, we take pride in finding the right solutions and delivering quality results every time,” he explains.

Zia’s journey into the refrigeration and air-conditioning world started with a passion for hands-on work and technical problem-solving. 

“It’s an industry where you can make a real difference in people’s comfort and daily lives,” he says. “I was drawn to the challenge of diagnosing issues, finding efficient solutions, and delivering work that people genuinely rely on.”

Finding the Right Clients—and Keeping Them

Since moving his business to the Gold Coast, Zia has relied on word of mouth, local community pages, and service platforms like ours to reach new clients. It was particularly helpful during the early days of setting up in a new area.

“ServiceSeeking has played a big role in helping grow our business, especially when we first moved to the Gold Coast. It gave us a platform to connect with people actively looking for reliable refrigeration and air-conditioning services, which helped us quickly build a client base in a new area,” Zia shares.

He recalls one job early on that turned into a major win. A client urgently needed commercial refrigeration repairs, and Zia’s fast response through ServiceSeeking made all the difference. “We responded quickly, got on-site the same day, diagnosed the issue, and had everything back up and running within 24 hours,” he says. That one job led to an ongoing service contract and several referrals in the area—a clear example of how reliable service and the right platform can make an impact.

What keeps Brisk Refrigeration and Air-Conditioning thriving is more than just technical know-how. Zia credits their success to a blend of genuine customer care, open communication, and consistently high-quality workmanship. “We don’t just show up, do the job, and leave—we take the time to understand our clients’ needs, explain solutions, and make sure they’re comfortable with everything.”

Simple Tools, Strong Relationships

Behind the scenes, Zia uses job management software, quoting tools, and industry-specific diagnostic equipment to keep things running smoothly. These tools support his mission to offer clear, efficient, and reliable service to every client.

But it’s the human side of the business that Zia says makes the real difference. “One piece of advice I wish I had known when I started is the importance of focusing on building strong, lasting relationships with clients from the get-go.”

Those strong relationships have helped Brisk overcome challenges too—especially when starting fresh in a competitive market. “It was tough at first… But we focused on delivering excellent service and building strong relationships with the clients we did have,” he explains. With patience, consistency, and word-of-mouth recommendations, the business has carved out a solid reputation in its new home on the Gold Coast.

(Image source: Unsplash)

What Keeps the Business Moving

Like many small business owners, Zia knows that running a trade business isn’t always smooth sailing. From unpredictable job demands to supply delays, the day-to-day can be challenging. But his approach is to stay flexible and focused on solutions. “Instead of stressing over what’s out of my control, I try to stay calm, communicate clearly with clients, and adjust our approach to find the best solution.”

He also emphasises the importance of work-life balance, even in a business that demands a lot of his time. Setting boundaries, prioritising tasks, and carving out time for family and rest have helped him stay energised and avoid burnout.

Looking Ahead

Zia’s vision for the future is all about thoughtful growth. He hopes to expand Brisk’s reach across the Gold Coast and surrounding areas while maintaining the quality and reliability that the business is known for. That might mean growing the team, adopting more efficient tools, and offering even more tailored services to meet both residential and commercial needs.

Ultimately, Zia measures success not by numbers, but by trust. “When clients come back to us for repeat services or refer us to others, that’s a clear sign we’re on the right track,” he says.

With over a decade of experience, a commitment to customer satisfaction, and a strong foothold in a new region, Brisk Refrigeration and Air-Conditioning is a prime example of what it means to run a service-focused, community-minded business—one satisfied client at a time.