When Mary, a homeowner from Melbourne, decided to refresh her kitchen. She didn’t expect one stubborn screw to stop the entire project in its tracks. She had just swapped her cupboard handles from silver to black, but one particular screw wouldn’t budge—thick, worn down, and impossible to grip properly. No matter what she tried, it refused to come out.
It wasn’t the only issue she was juggling. Her TV unit also had a drawer that had snapped off. Hidden screws had broken, the drawer face had come loose, and she wasn’t sure if it needed gluing, re-screwing, or something else entirely. She knew she needed someone skilled, but she also needed someone who could handle small repairs without brushing them off.
That’s when she decided to try ServiceSeeking.com.au for the first time.
Mary posted her job with photos and a video to explain the situation. She didn’t expect much—after all, minor repairs aren’t always something tradies jump at. But to her surprise, she quickly received responses. That alone made the experience better than other ways she’d tried to find help. As she put it, ServiceSeeking was “better because people responded to minor repairs needed.”
One of the businesses that replied was Sinco Group, led by Simone Martina. From the moment she met him, she knew she’d found the right tradie. “I loved their can-do attitude. They seemed really professional and knew what they were doing. They were great at communicating; they listened to what I needed,” Mary shared.
Simone arrived on time, assessed both issues, and worked out the best strategy on the spot. He managed to remove the problem screw without damaging the cupboard door, and he repaired the TV drawer so it slid open smoothly again. Just as important, he left everything clean and tidy, exactly how Mary wanted.
The experience left a strong impression on her. She described her feelings afterwards as “very satisfied and relieved it was finally done.” What stood out the most was the promptness—not just in the repair work, but in the communication right from the start.
For someone who had never used ServiceSeeking before, the experience was a welcome surprise. She hasn’t recommended the platform yet simply because this was her first time—but she already says she will.