What a poor experience we as a group of neighbours (3) have had.
Nothing short of an absolute disorganised circus starting from the beginning.
Quoted the job at the start on two fences, Only modification to the job was what one fence was to be demolished and disposed of by myself to reduce cost and that was it.
Was to start on the Monday, No trades turned up, contacted the office and they had no idea where or what was going on with THEIR fencers. Apparently Non contactable so already we are a day late. Didn't want an apology just a bit of communication
Tuesday the trades turned up, went hammer and tongs and literally threw a fence together. Was told there was an additional cost for wooden sleepers to be installed since there was a step between each property.. Fine but with 45 years of experience you would expect that this should have been noted from the start.
Wednesday now and was told over the phone by TERRY the Owner that the fence is "Done" and in a satisfactory manner. I ask him "You Happy with it?" I get the response "Yep nothing wrong with it, done,.. perfect.."
I get home that evening to find my neighbours gawking at what they have received as a fence by so called professionals.
Gobsmacked... Nothing short of an amateur job at best. I am no fencer but am a very capable hands on person.
Screws misaligned (I mean really bad), the fence line snakes and is not straight, the fence tops go uphill and downhill, SCREW HOLES IN THE UPRIGHTS MADE WHEN IT WAS SCREWED IN THE WRONG PLACE!, extra screws where they are not needed, Missing screws where they ARE needed, misaligned panels, not vertical uprights,.. you get the idea..
Now with my current work it does not permit me grace in time otherwise more than likely would have done the fence myself.
BUT the fact of the matter is, this mob considers themselves as professionals of which is a HUGE understatement.
No Workmanship, talent, effort or pride can seen in the fence that I and my neighbours have been provided.
I contacted the company and they organised to send their GM to come and look at the fence. Only within a brief amount of time during the inspection he admits in front of all 3 neighbours that the fence is no good. "Defiantly No Stringline was used" he said. We all agreed on that.
After about 25-30 minutes of inspection he admitted that the majority of the fence on one side had to be pulled out and the ENTIRE fence on the other had to be pulled out.
BUT once again was not permitted to commit to anything since he had to deliberate with TERRY the OWNER.. This was on the Saturday.
Monday now, called the office since I had received no contact by 11am about what is going to happen with my incomplete and now days late fence.
Reception told me that the guys were busy and that the GM would call me back.
I received the call with the final answer,
"WE ARE COMING TO PULL THE FENCE DOWN, FIND SOMEONE ELSE TO DO THE FENCE FOR YOU"
I was shocked.. I asked if they were going to put up a new one and got " YOUR NOT HAPPY WITH OUR FENCES SO GO FIND SOMEONE ELSE TO DO THE JOB"
There moto is "100% satisfaction Guarantee".. far from...
This MOB 'T Foster and Sons' is a joke. No Pride, No responsibility, No Skill.
TERRY is an obnoxious pig of a man who is nothing but rude and a horror to deal with. Majority of the contactors he uses as well as staff members will tell you the same.
All we wanted was a good fence. Willing to pay, willing to accept delay... But we WILL NOT accept poor quoting, WILL NOT accept rudeness, nor will we accept a job which is in our eyes and staff at T Foster and Sons eyes, (except TERRY) a rubbish job.
100% SATISFACTION GUARANTEE is the moto of T FOSTER and Sons
TERRY is not interested in customer satisfaction or reputation.
Why he has lasted in this game for 45 years is beyond me but some advice would be to Stop and let someone else handle your company because honestly mate, Your all round Finished.
You lack customer service
You lack Pride in your work
You lack respect for your contractors that's why they don't want to work for you and don't give a rats arse on doing a quality job
Most of all you lack Honesty.. To everyone around you, your staff, your contractors and with the jobs you do for your clients.
My advice to everyone considering this Mob for any sort of work.. Please don't.. Save yourself the Heartache and Hassle..
Your time is up TERRY
Hang your boots up mate..