When you’re quoting on a job, you want to know there’s a genuine customer on the other end. That’s why ServiceSeeking has introduced required Phone Number Verification for customers creating job requests.
It’s a simple extra step designed to strengthen trust, improve marketplace security and help tradies connect with more legitimate job opportunities.
Phone Number Verification confirms that the phone number linked to a customer’s ServiceSeeking account belongs to the person using it.
When creating a job request, customers who need to verify their number will receive an SMS verification code. They simply enter the code to complete the process.
It applies to:
If a customer has already verified their number, they generally won’t need to do it again.
It's frustrating to put time into a quote, or even just a message, and then find out the number on the job is wrong, disconnected, or doesn't exist. You've done the work of preparing a response, but there's no one to actually call.
That's the gap phone verification closes. When a customer posts a job, we now confirm their number by SMS before it goes live — so when you pick up the phone or send that first message, there's a real person on the other end.
It also works alongside stricter job auditing and other marketplace safeguards designed to maintain the quality and integrity of ServiceSeeking.
For legitimate customers, verification should be a quick, one-time process. For tradies, it contributes to a marketplace where genuine customers and businesses can connect with greater confidence.
No verification system can eliminate every risk, and phone verification isn’t a guarantee that every job will turn into work.
What it does is add another useful layer of protection. By making it more difficult to repeatedly create or operate questionable accounts, ServiceSeeking can help maintain a healthier environment for customers and tradies.
That means you can spend less time wondering whether a job request is worth responding to and more time focusing on quoting, winning work and getting the job done.
A safer, more trustworthy marketplace is good for everyone — but having access to relevant job opportunities is what really helps grow your business.
With a ServiceSeeking plan, you can access lead opportunities that match your services and target the types of work you want to win. Combined with marketplace safeguards such as Phone Number Verification, it gives you another way to build your pipeline and keep your calendar moving.
Ready to find your next job? Explore ServiceSeeking plans and start connecting with customers looking for tradies like you.