"Fred was quick to call up with a fair price, there was no phone tagging or call me back, etc. Did not need to come first to quote, nor did he ask for photos, etc. Came in the next day and got the job done with competence, with assistance from his plumber son over the phone. He offered to help out with other jobs while he was here, whilst adding a small fee ontop of parts, and has offered to come back should we have any issues with the installation. Fred is also friendly and we would definitely recommend him and use him again. "