• REVIEWS (41)


Hired:79 times
Last Quoted:Almost 5 years ago
Response time:Within minutes
Member since:2015


41 Reviews
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"Reliable and Timely"
from Wheelers Hill, VIC posted a job for Housekeeper on 28 February 2016

"They promise dependable, reliable, quality service but fail to deliver. The cleaner they sent took three months to train then suddenly stopped coming. The follow up service from On Call was appalling! No attempt to contact me to organise a replacement cleaner or even return my calls! If the cleaner doesn't arrive you're basically on your own! Last week I was informed 11pm of the night before the scheduled morning clean that the cleaner wasn't coming. This week the cleaner just didn't show up. I received no notification, no call, no apology. I've had enough of this ridicously poor service!!"
from Oakleigh South, VIC posted a job for Cleaners on 30 October 2015

"Stella promised to return my call to book a date. I have since tried calling her multiple times for my urgent cleaning job and no one has returned my calls. Very dissapointed"
from Hampton Park, VIC posted a job for Cleaners on 21 October 2015

"Horrible ... They outsource cheap unprofessional cleaners then charge twice the price..."
from Berwick, VIC posted a job for Cleaners on 21 September 2015

"I will not be using the services again and found my whole experience below average. I was prepared to pay a premium price with the expectation that it would reflect in the service. After the no show, and me having to follow up to see where the cleaners were, they were an hour late. I wouldn't have minded if it had been communicated.They did an average clean. The bathrooms were just good but the floors were not. They provided their own vacuum which was not sufficient and thus reflected in the clean. The floors have visible fluff and dirt and 2 bedrooms were not even done. The Cleaners were very nice and easy to deal with but should be provided with commercial quality equipment. "
from Beaumaris, VIC posted a job for Housekeeper on 26 June 2015
"Hi Natalie, Thank you for your feedback. We are sorry that you felt this way, but it was communicated to you that the Cleaners were running late as their last job had run over time. This does frequently occur in this industry as certain jobs may go over time if clients request extra hours at the last minute. Given the amount of time you had booked in for our cleaners to complete the clean, they may have felt that this had not been adequate enough time to clean such a large property thoroughly. With your next cleaners that you utilise, we would suggest to book in 3-3.5 hours to thoroughly clean your entire house. On Call Solutions"

"Very Good. "
from Point Cook, VIC posted a job for Housekeeper on 24 June 2015

"On time, and great customer service "
from Point Cook, VIC posted a job for Cleaners on 14 June 2015

"Its okay. "
from Melbourne, VIC posted a job for Cleaners on 11 June 2015

"I was happy with the service."
from Camberwell East, VIC posted a job for Housekeeper on 28 May 2015

"I was happy with the service! I would certainly recommend On Call Solutions!"
from Mordialloc, VIC posted a job for Cleaners on 19 May 2015

"Stella was very professional. There was a mix up in my booking, but I look forward to using On Call in the future"
from Balwyn North, VIC posted a job for Housekeeper on 18 May 2015

"Reliable cleaning service. Apart from being late there were no negatives."
from Chelsea Heights, VIC posted a job for Cleaners on 13 May 2015


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