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ABOUT US

Your Rugs and Flooring ( www.rugsflooring.com.au ) is a Brisbane based timber flooring and rug specialist. We have over 15 year experience in supplying and installing quality floor products including hardwood solid timber floors and all floating floors (laminate, engineered timber, bamboo, hybrid and vinyl planks).

We supply quality guaranteed timber floor products, vinyl planks, and flooring accessories across Australia. We also have our own licensed and highly professional timber floor installation team, led by the business owner Feilong (QBCC No 1266480). Our installation service covers the metro areas of North, Central and South Brisbane as well as the Gold Coast.

Whether you visit our online store www.rugsflooring.com.au, or our warehouse in Brisbane's south side you will have access to a stunning variety of collections in timber floors, rugs and mats with the latest styles, colours and innovations.

The best part is, you will also discover the best value for money direct deals in today’s flooring industry.

All our direct deals for you are fully backed up by our 100% customer satisfaction guarantee policy so you can always place your order with confidence.

Moreover, your continual use of our products and services comes with peace of mind, guaranteed by our on-going after sale service as well as our rock solid warranty policy.

YOUR RUGS AND FLOORING

Showroom opening hours:
• Monday to Friday: 9:00 am – 5:00 pm
• Saturday: 9:00 am – 3:00 pm

www.rugsflooring.com.au
ABN 32 141 468 466
Tel: 07 3800 5666
Email: info@rugsflooring.com.au
Brisbane Showroom Address: 3/6 Webber Drive, Browns Plains, QLD 4118

FAQ
How do we normally charge for our service?
Once our quote is accepted, clients will be invoiced. We request one of two payment options as confirmation. Clients are asked to pay either 30% or 60% to book the job start. If 30% is paid, 50% is paid for job start, then in full upon completion. If 60% deposit is paid, the remaining balance is paid upon completion. Payment can be made by direct deposit, visa card and by cash.

How can a customer save money before we start the work?
1. Removing old floor coverings (carpets, timber floors, tiles or vinyl) and cleaning up the existing floors on the area planned for the new timber floor;
2. Removing all furniture or objects which may block the way for installation;
3. Taking advantage of “bulk buying” by installing timber floor for multiple areas at the same time.

What are the typical things that we need to know before we can provide a quote to a customer?
1. Customer's preferred timber flooring product (laminate, bamboo, engineered, hardwood timber, vinyl, hybrid, etc.);
2. The size of the area to be floored (in sq metres) and the conditions of existing floor where the customer plans to install;
3. An ideal time frame for the project;
4. Customer's basic information (Name, contact number, email address and and property address).

How do we guarantee our work?
We hold public liability insurance and product liability insurance each with $20 million (anywhere Australia);
All our timber flooring products are covered (at minimum) by a 25 year quality guarantee;
All our timber flooring installations are covered by a 3 year workmanship warranty.

What questions should a customer ask to hire the right service professional?
1. Information about his/her preferred timber floor products and the accessories that go with the products;
2. Questions about the quote item by item;
3. Warranty and Quality Assurance of the products and installations;
4. Check with quote providers for their professional experience and proper licence.

What advantages does timber floor have over carpet?
It adds unparalleled warmth and beauty to your home;
It adds a homely feel to your house without comprimising on style;
It harmonizes and blends in with almost any surroundings;
It is long lasting - at least 20 years, some hardwood lasts for decades;
It is easy to keep clean and to maintain (Just sweep, vacuum or damp mop regularly);
It can be installed almost anywhere inside a home, except for a bathroom or laundry;
Many timber floors can be refinished to restore their original beauty and style.

How can I care for and maintain my new timber floor?
Sweeping and vacuuming regularly are the best ways to maintain the beauty of your timber floor; Keep your timber floor dry all the time by always mopping up wet spills; You can damp mop (not wet mop) your timber flooring by using a small amount of white vinegar mixed with water. Do not use any abrasive materials or strong ammoniated cleaners (such as pot scrubbers or steel wool) to clean a spill, as they may affect the floor’s décor layer and damage the finish.

How would we help our customer get started with their timber flooring project?
Step One: Start with Choosing Your Preferred Products. Upon receiving your request, we will give you a call asking for more information about your specific needs in timber flooring. We will suggest that you visit our showroom in Browns Plains, Brisbane Southside and select your preferred products. If you cannot come to our showroom, we suggest you visit our online store www.rugsflooring.com.au where you can also make your selection.

Step Two: Narrowing Your Choice and Requesting an Onsite Quote. After selecting your preferred products, we would like to make an appointment with you for a FREE onsite measurement and consultation. We will bring colour samples of your preferred products, as well as some alternatives, to you or your property so you can envision your new timber floor in the context of your interior style. Along with onsite measurement, we will discuss your product choice with you to finalize your preferred product, to suggest ways to overcome difficult issues you may have on your existing floor, and to decide the best way to lay the boards. Finally we will work out the most suitable quote for your new timber flooring, based on your need, your lifestyle and your budget. If you are not ready for an onsite measurement, we can still work out a preliminary quote for you based on your floor plan. All you need to do is email us your floor plan (preferably from your original building plan) to info@rugsflooring.com.au.

Step Three: Analyzing the quote and let you make your informed, final decision. After receiving our quote, you should analyze it by checking the cost of each item. Feel free to discuss with us if there is anything you think is unreasonable, or if we missed anything in the quote. Before making your final decision on who you would like to hire, you may wish to request a couple of more quotes from others and compare them. If for some reason you are not ready to go ahead with your timber flooring project or you want to hold the project for a few more months please let us know and we are more than happy to offer help any time when you need.

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Hired:12 times
Last Quoted:12 days ago
Response time:Within a day
Member since:2015
TESTIMONIALS
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REVIEWS (7)

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"Ken and his team were fantastic and we had such a positive experience with them from the initial quoting to getting the job done! We highly recommend working with Your Rugs and Flooring."
from Carina, QLD posted a job for Floor installation on 16 December 2019

" Very happy with the work Feilong did. Ken and Feilong are professionals. Feilong inspected the property and within two days, the engineered wooden floor was installed. They cleaned up after themselves as well. Thank you fro the great work. Ingrid"
from Toowong, QLD posted a job for Floorboards on 20 February 2019

"We’re really happy with the LVP that was installed by Rugs and Flooring. After getting several quotes, Rugs and Flooring were the best price and the most punctual. They were happy to answer all our questions and provide advice PLUS you got a free rug at the end. Would use again."
External Feedback from Bernard

"Fantastic deck. So happy with the outcome."
External Feedback from Luke

"Exceptional Service, product and workmanship! On time and easy to deal with. Thank you. "
from South Brisbane, QLD posted a job for Vinyl Flooring on 24 May 2018

"very good, couldn't be better"
from Belmont, QLD posted a job for Timber Flooring on 19 November 2015

"They were very professional. They had great attention to detail. They were fast to do the floorboards. What was best about them is that they were the cheapest in the market. I won't hesitate to use them again, and I would recommend them to my family and friends. My house looks amazing now because of the new floor."
from Morayfield, QLD posted a job for Floorboards on 2 September 2015

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