The Flooring Guys ( www.theflooringguys.com.au ) is a Sydney based timber flooring and carpet specialist. We have over 15 year experience in supplying and installing quality floor products including hardwood solid timber floors and all floating floors (laminate, engineered, bamboo and vinyl planks). We have our own licensed professional timber floor installation team. The best part is, you are guaranteed to get the best value for money direct deals from us.
We supply quality guaranteed timber floor products, vinyl planks, and flooring accessories across Australia. We also have our own licensed and highly professional timber floor installation team. Our installation service covers the metro areas of Sydney.
Whether you visit our online store www.theflooringguys.com.au, or our warehouse in Auburn you will have access to a large variety of collections in timber floors, rugs and mats with the latest styles, color and innovation.
The best part is, you will also discover the best value for money direct deals in today’s flooring industry.
All our direct deals for you are fully backed up by our 100% customer satisfaction guarantee policy so you can always place your order with confidence.
Moreover, your continuing use of our products and services with peace of mind will be guaranteed by our on-going after sale service as well as our rock solid warranty policy.
How do we normally charge for our service?
We invoice our clients after they accept our quote, asking for 10%-30% deposit as confirmation. Clients would be asked to pay 50% of total when we start the job and pay the rest after the job being finished. Payment can be made by direct deposit, by visa card and by cash.
How can a customer save money before we start the work?
1. Removing old floor coverings (carpets, timber floors, tiles or vinyl) and clean up the existing floors on the area planned for the new timber floor;
2. Removing all furniture or objects which may block the way for installation;
3. Taking advantage of “bulk deal” by installing timber floor for multiple areas at the same time.
What are the typical things that we need to know before we can provide a quote to a customer?
1. Customer's preferred timber flooring product (laminate, bamboo, engineered, hardwood timber, vinyl...);
2. The area size and the conditions of existing floor where the customer plans to install;
3. An ideal time frame for the project;
4. Customer's basic information (Name, contact number, email address and and property address).
How do we guarantee our work?
We hold public liability insurance and product liability insurance each with $20 million (anywhere Australia);
All our timber flooring products are covered by at least 25 years of quality guaranteed;
All our timber flooring installations are covered by a 3 year workmanship warranty.
What questions should a customer ask to hire the right service professional?
1. Information about his/her preferred timber floor products and the accessories that go with the products;
2. Questions about the quote item by item;
3. Warranty teams of the products and installations;
4. Check with quote providers for their professional experience and proper licence.
What advantages does timber floor have compared to carpet?
It adds warmth and beauty to your home;
It adds a stylish and homely feel to your house;
It harmonizes and blends in with almost any surroundings;
It is long lasting - at least 20 years;
It is easy to keep clean and to maintain (Just sweep, vacuum or damp mop regularly);
It can be installed almost anywhere inside a home, except for a bathroom or laundry;
Many timber floors can be refinished to restore their original beauty and style.
How to care for and maintain my new timber floor?
Sweeping and vacuuming regularly are the most useful ways to maintain the beauty of your timber floor; Keep your timber floor dry all the time by always mopping up wet spills; You can use a damp mop (not a wet mop) your timber flooring by using small amount of white vinegar mixed with water. Do not use any abrasive materials or strong ammoniated cleaners (such as pot scrubbers or steel wool) to clean the spill, as they may affect the floor’s décor layer and damage the finish.
How would we help our customer to get started with their timber flooring project?
Step One: Starting with Choosing Your Preferred Products. Upon receiving your request, we will give you a phone call asking for more information about your specific needs in timber flooring. We will suggest you to visit our showroom and select your preferred products. If you cannot come to our showroom, we will suggest you visit our online store www.theflooringguys.com.au from where you can also make your selection.
Step Two: Narrowing Your Choice and Requesting an Onsite Quote. After selecting your preferred products, we would like to make an appointment with you for a FREE onsite measurement and consultation.We will bring the color samples of your preferred products to your home or your property so you can envision how your new timber floor would look like in the context of your interior style. Along with onsite measurement, we will discuss with you to finalize your preferred product, to suggest the way to overcome the difficult issues you may have on your existing floor, and to decide the way the floor boards be laid. Finally we will work out the most suitable quote for your new timber flooring, based on your need, your lifestyle and your budget. If you are not ready for an onsite measurement, we can still work out a preliminary quote for you based on your floor plan. All you need to do is emailing us your floor plan (preferably from your original building plan) to [firstname.lastname@example.org]
Step Three: Analyzing the quote and make your final decision. After receiving our quote, you should analyze it by check the cost of each item. Feel free to discuss with us if there is anything you think is unreasonable, or anything we missed out in our quote. Before making your final decision on who you would like to hire, you may wish to request a couple of more quotes from others and compare them. If for some reason you are not ready to go ahead with your timber flooring project or you want to hold the project for a few more months please let us know and we are more than happy to offer help any time when you need.
Proud to be a Member of Australian timber flooring association