"It was with a hope-and-a-prayer that I engaged Septimus Plumbing to fix a leaking shower tap given I had not used them previously.
Unlike most of the other plumbers I contacted, Septimus Plumbing was prepared to provide a firm quote (which didn't include a call-out fee) based on my description of the job to be completed.
As the quote was competitive and, in my assessment, reasonable, I decided to engage them.
Unfortunately, soon after arriving, Carlos of Septimus Plumbing advised that my description of the job was incorrect and in order to fix the leak he would need to procure replacement components which necessitated him driving to his supplier. Now strictly speaking, Carlos would have been within his rights to refuse to honour the original quote. However, he didn’t.
Moreover, after he returned with the new components, he found that one of them was faulty which necessitated him returning to the supplier to exchange it. Notwithstanding all the additional time expended to complete the job, Septimus Plumbing stood by its original quote with the only additional charge being for the replacement components.
I will certainly use them again and would thoroughly recommend them to anyone looking for a skilled, honest and reliable plumber. "