"Dean came out to quote arriving promptly as promised. He was a charming young man, who seemed to know what he was talking about, which really impressed me. He promised to send me quotes for three ways of handling my roof repair. He said he was busy the next day but would email the quotes on the day after. Five days later when I had not received anything I contacted his office very politely and was told that the receptionist would let him know that I called. A few days after this, I rang again, this time requesting Dean's mobile number. When I rang him I had to leave a message on voicemail. Again, a few days later, I rang the office again and explained the situation to the receptionist, who again said she would let him know. Surprisingly, about 30 minutes later she rang me to confirm my email address, which I had seen written correctly on his sheet when he came out. One would think that he intended sending through the quote very soon. It is once again almost a week later and nothing has happened. Obviously, he picks and chooses the jobs he wants to do i.e. whatever is more lucrative for him. All he had to do was to tell me either on site or shortly thereafter that he really was not interested in doing the job. I liked him so much initially, that I would have given him the job regardless of the quote. The old adage applies, you shouldn't judge a book by its cover. Stay away!!!"