I've been sanding, polishing, staining, repairing and laying timber floors for more than 15 years now... I doing that, I gained extensive experience in working with different sorts of timber and a large variety of finishing products.
The approach to every project is simple:
1. Identify what the client exactly wants by listening, asking detailed questions, and... clearly describing him the available options;
2. Deliver a nicely finished floor on time, with attention to all the small details;
3. Maintain a clear and trustful communication with the client from the first meeting to the last day on the project.