"Dear Thai Dinh I am writing as a follow up to the Bathroom renovation you did for me at my Surry Hills apartment earlier this year. I want to convey my gratitude for the work you did. Your quote was competitive and your workmanship was excellent. I am genuinely pleased with the finished job. I am aware that the he fact that I was not in Australia and therefore not able to be present at my apartment throughout the renovation presented some challenges. I was both pleased and impressed with the way that you remained in contact with me throughout the renovation. It was reassuring to have phone and email contact with you and to receive photographs of the work as it progressed. I also wanted to thank you for your flexibility and readiness to take on additional work i.e. laundry taps etc. while you were working at my apartment. All in all, a very pleasing result. Daniel Hooi"