• ABOUT US
  • REVIEWS (65)
  • GALLERY

ABOUT US

Welcome to the house of Mum&Me, where we cover all the housekeeping needs under one roof. We are a team of ladies, working in pairs or individually, each of us has caring hands and a heart of gold.

We take care of all your home chores, from a simple bedlinen change to a detailed commercial clean. We treat your individual concerns seriously, take pride in our work, deal with customers in a friendly and professional manner and expect the same in return.

Looking after you the way your mum does; we never leave anyone unattended.

Hired:194 times
Last Quoted:About 13 hours ago
Response time:Within a day
Member since:2012

REVIEWS (65)

4.6 
65 Reviews
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from Mckinnon, VIC posted a job for Cleaners on 27 February 2020

"Friendly and chatty in the house. However, the cleaning job was not complete. The instruction was very specific, however, Laundry floor was not mopped, Bedroom was not vacuumed and Bedroom surfaces not wiped. Very expensive to clean a kitchen, Floors in the lounge, and one Bathroom... I would not consider the laundry or Bedroom to be cleaned as requested."
from Richmond, VIC posted a job for Cleaners on 31 August 2020

"(1) Could not arrive at the scheduled time and did not inform us of the late arrival. The time scheduled a day earlier was 3:30 pm the next day and I only found out when I called to initiate contact with them at 3:26 today that the person in charge of cleaning was already ready to go to another house to clean. They then came to our house to drop off their tools at our request and then went to another home to clean it, and only came to our house to do the cleaning after they had finished, starting nearly an hour later than originally scheduled. (2) Malicious increase in quote. We initially asked for a bathroom cleaning and the quote was $38/ hour. After checking the condition of the house, we offered additional cleaning of the kitchen floor. The total time for the job was 3 hours, but the quote after 3 hours was indeed $209, not $114. The reason for this was that we had asked for much more than the three hours of work. In short: it was not the increase in the final price that made me angry, but the fact that the situation was not communicated to me in advance. If the quote per hour was no longer $38/hour because of the condition of our house, they could have told me in advance and re-quoted me. Instead, what they did was: excused themselves by saying that the more extra work we asked them to do would not have been possible to do in 3 hours if 3 people had not come. We have not yet had our final home inspection by the housing agent and are unsure if we will get all of our full bonds back. I hope you will check with the staff about the amount of work and the final quote before choosing this company."
from Oakleigh East, VIC posted a job for Bathroom cleaning on 18 December 2020

from Mount Waverley, VIC posted a job for Housekeeper on 1 October 2020

"They are so kind and cared for customers. Mine cleaning work is a bit complicated but they did great job. Definitely recommend you guys choose them. "
from Richmond, VIC posted a job for End Of Lease Cleaners on 15 August 2020

"Ellie replies to our message very promptly, and the cleaner arrived on time. Their service is generally OK, but a little bit of sloppy work. I didn't give 5 stars because we didn't get our Bond fully back. - Several water puddles left on the wood floor. - There's a light yellow ring mark left on the white benchtop in the bathroom. The real estate agent deducted $200 from our bond for that yellow mark. "
from Ormond, VIC posted a job for Housekeeper on 8 August 2020

"Came on the day that I asked them to and did a fantastic job. Very friendly."
from St Kilda East, VIC posted a job for Carpet Cleaning on 10 June 2020

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