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How to get positive reviews from customers

Last updated: 30th May 2019

Positive reviews are extremely helpful in the long run. They let your potential customers know that you are reliable and you can do high-quality work.

Here are things you can do to guarantee positive reviews from your customers.

Communicate properly

Businesses that are the first to respond with quotes are the ones who usually get the job, so it’s essential that you act quickly when you see a job post. Make sure to include a proper message when quoting. If your potential customer has questions, see to it that you answer them promptly. This gives your potential customer the impression that you’re interested and ready to help them out. It’s not good to have your customers chasing you around.

Sydney Morning Herald article once recounted a journalist’s experience in hiring two tradies: The first one didn’t communicate well and left the job hanging, while the second one turned up on time, immediately followed up with a quote, and completed the job in the agreed time frame. These qualities easily show the difference between a quality tradie and an unreliable bloke.

Show up on time

You don’t have to show up really early; you just have to show up at the time that you say you will. Because when you’re late, customers would think that you are unreliable. Of course, there would sometimes be unavoidable situations, like emergency or unforeseen circumstances, which could prevent you from getting to your appointment on time. In this case, make sure that you inform your customer about the circumstances to avoid any misunderstanding.

Avoid quoting too cheap

Affordable prices can easily appeal to customers. However, remember that customers can also be a wary bunch. If you quote too cheap, they might think that you’re just being dodgy or the quality of your work is not up to par. As much as customers want low costs, they also want to ensure first-rate service. Others wouldn’t really mind paying for much especially if it’s worth the price.

Optimise your profile page

An updated Service Seeking profile not only builds trust between you and your customers, it also enables you to win jobs and/or get re-hired by previous customers. Everything in your profile — your picture, logo, and description — can go a long way in convincing a customer to pick you over your competitors. Here is a simple tutorial that can help you make the most out of your profile.

Have a professional website and logo

Websites are very useful in providing your customers with information they may not see on your Service Seeking profile. If you don’t have a website yet, you might want to take advantage of Service Seeking’s awesome website packages. Meanwhile, a logo may not be required for you to operate, but it helps in making your business look more professional and distinct. A well-designed logo can also attract potential customers.

Look professional

When you appear at your customer’s home to quote, to do a site inspection, or to simply carry out a task, you should make an effort to dress in a professional manner. Whether you are a sole operator or you have a team, wearing a uniform is always a good idea. If you don’t have a uniform, make sure that you look smart and you have the proper attire for the job.

Have a business card

Business cards matter. Aside from making you look more professional, they are also effective and inexpensive marketing tools. Satisfied customers can share your business card to their friends and co-workers — people who might have not heard of you before. This will definitely lead to more referrals and more work.

Follow up by asking for feedback

What other people have to say about your service can convince potential customers to hire you, so you should take the time to beef up your Service Seeking profile with reviews from past customers. Apart from this, feedback also lets you know how happy (or unhappy) customers are with the quality of your work. It allows you to find out what’s important to them and what they really think about your business.

New businesses especially benefit from positive reviews because it gives them a significant boost to develop their client base. Negative feedback, on the other hand, gives you a chance to improve on what you lack. Try the External Feedback and Fast Feedback tools on ServiceSeeking.com.au to build up reviews on your profile.

And there you have it! Follow these tips and you’ll definitely be getting rave reviews in no time.