Last updated: 26th Feb 2018
Want to step up your game and be a top business in your industry? Here are things that you can do not just to win more jobs but to ensure the satisfaction of your customers.
Make sure you have a complete profile.
Your Service Seeking profile is basically your elevator pitch to potential customers. Take your time in updating it: Upload your business logo and profile picture and ensure that your business name is properly typed in and you have a short write-up in your About section. This way, you’d look more professional and create a good first impression.
Ask for feedback and get a high review rating.
Customer reviews help in boosting the reputation of your business. These are quite valuable since potential customers will also have to rely on other people’s experience with your service. No stress, though, because you can use the Fast Feedback and External Feedback tools to request for reviews. Of course, the more positive reviews you get, the higher your rating will be.
Communicate properly with your customers as well as Service Seeking staff.
Be courteous and friendly when dealing with customers. Make them feel that you can be trusted and that they can approach you with questions anytime. You should also have the initiative to update your customers as often as you can.
Keep the communication lines open to Service Seeking staff as well. This way, you’ll always be in the loop about the latest features and updates. If you have questions about the site or you need tips in winning more jobs, it’s always best to ask someone who knows the ins and outs of the website.
Follow coaching tips from Service Seeking.
Service Seeking’s Business Success Centre is a trove of tips and tricks, which you can use to strategise and win more jobs. Browse through the page and you’ll find step-by-step guides, announcements, and all other relevant information. You can also get in touch with your Account Manager or Business Consultant to get essential coaching tips.
Get all the recommended add-ons.
These usually include the Pro and KNOWN badges. Pro Membership enables you to be featured on top of the list of businesses that quoted on a specific job. This also encourages customers to hire you since Pro businesses are covered for up to $5,000 per job. A KNOWN badge, on the other hand, easily tells potential customers that your licence, qualifications, and criminal records have been verified — in other words, you can be trusted!
Additionally, you can sign up to receive SMS alerts through the Pro Plus Membership. These alerts will give you the customer’s contact info, the job’s location, and the first few parts of the job description.
At ServiceSeeking.com.au, we don’t just aim to provide a convenient platform where you can win jobs; we also want you to have the right tools and proper information on how you can truly achieve success.