How does hipages work?

Hipages is an online service directory that connects Australian consumers to local businesses in the home improvement trade industry. Users post a job they need done on the hipages website or mobile app which is then sent to relevant tradesmen and businesses in their local area as a lead. These businesses then have the opportunity to view the lead and quote back on the customer’s job.

What information is included in a hipages lead?

Businesses receive a full description of the job including:

  • Any images uploaded by the customer
  • The lead price and status
  • Location

Can businesses quote on a lead without paying?

No. Businesses are only able to view the details of the job. In order to receive the customer’s contact details and quote on the job, they must pay the stated lead price. According to Kochie’s Business Builders, the cost of leads on hipages can run as high as $25 to quote per lead.

Source: Social media and lead generation sites the best option for new business

If a business pays for a lead, are they guarrenteed to win work?

No. Businesses are only paying for the opportunity to quote on the job. Up to two other businesses may also be quoting on the job through the hipages platform. In addition, when a user posts a job on hipages, there is no obligation for them to hire a business or even go through with a job. 

Can I contact the customer and ask for more details about the job before I pay for the lead?

No. Only once you have paid for the lead can you message the customer to ask for further details.


How is different to hipages?

We don’t charge per lead or every time you want to quote

While hipages charges its businesses to pay per lead, believes that businesses should not have to pay for a lead they may not win. Rather, members pay a monthly or annual membership price that gives them the opportunity to quote on an unlimited number of leads.

Open communication

Unlike hipages which does not allow businesses to contact customers unless they pay for the lead, shares the contact details of the customer with all potential business matches (based on the customer’s communication preferences). Even if the customer does not release their mobile or email, businesses can still use the instant chat feature on the website or mobile app to communicate.

More than home improvement is not limited to home improvement services – we also have categories for gardening, cleaning, accounting and more. You can view the full list of categories here. 

Interested in learning more about

If you are a business owner looking to to take your services online, has flexible and affordable membership options to suit your needs. You can sign up online, or call us to discuss your business needs and get started. 

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