"I had provided a detailed outline of the job I wanted done. I knew what I wanted, but as well as a quote, I needed some guidance and advice to proceed. The others businesses either quoted me sight unseen (unimpressed), one clearly didn't read my email request, another wanted to charge me $150 to come and quote.
Fred from the Collab Group was the only one who:
1. Contacted me by phone
2. Came to my place, sighted the job and listened to what I wanted
3. Provided me with the advice and assistance I really needed
4. Quoted a reasonable price, relevant to the job
5. Was flexible with time
5. Phoned regularly and kept me in touch
6. Completed the job the way I wanted it done with a minimum of disruption
That's what I call Customer Service. I am very happy with the whole process and would readily recommend Fred and the Collab Group to anyone wanting a quality job done.